Community Enquiry Line 02 4907 2280
Back Vessels Information for vessels loading at Port Waratah, including the Coal Terminals Information Handbook, key services and other resources. Contractors Information and access for our contractors, including the Contractor Portal and Contractor Management System. Customers Information and access for our customers, including the Services Portal and tour bookings. Employees Information and access to key services and applications for our employees.
Staging Port-Waratah-Coal-Services-736

Privacy

Here's our Privacy Policy for our website.

Privacy

We are committed to protecting privacy.

When handling personal information, we must act in accordance with the Privacy Act 1988 (Cth); in particular, the Australian Privacy Principles (APPs). The APPs regulate how Port Waratah collects, holds, uses and discloses personal information. The APPs are applied in conjunction with our Privacy Policy and Procedure.

Customer privacy is an element of the Long-Term Ship or Pay Contract that is held between Port Waratah and each of our customers. Our Services Portal is designed to ensure that our customers can only see the information available to them under this agreement. We have formal internal processes and procedures in place to prevent disclosure of sensitive information. Our Service Assurance department maintains an internal customer enquiry log where we record any enquiries raised by our customers.

This document sets forth the Privacy Policy and Procedure for the Port Waratah Coal Services Limited (Port Waratah) website, www.pwcs.com.au.

CONTACTING US

If you have any questions about this Privacy Policy and Procedure and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: (02) 4907 2000

E-mail: contact_us@pwcs.com.au

Post:

Attn: Website Privacy Information,
Port Waratah Coal Services
PO Box 57
Carrington, NSW, 2294

AUSTRALIA